| Onsite Manager |
External Manager |
| Located onsite 24 hours a day |
Works office hours and not onsite |
| Has financial and vested interest in complex |
Manages multiple units and has no vested interest in complex |
| Ability to access building prior to settlement |
Cannot access building before settlement |
| Manages whole building – aims to retain quality tenants, and maintains rental and capital growth |
Only manages a single apartment - no interest in building quality or overall maintenance |
| Informs owners of condition of unit and tenant behavior |
Has delayed information of unit condition and little knowledge of tenant behavior |
| Can carry out minor repairs for minimal charge |
Will respond with delay and will engage tradesman to fix repairs at a cost |
| Able to observe tenancy breaches and respond |
No such observation and delayed response |
| Looks after and protects property at all times |
Only maintains single unit with delayed response |
| Informs investors about the complex performance, vacancy and condition |
Cannot provide this information |
| Keeps units and complex in peak condition to save owners trouble |
Only maintains single unit |
| Has a master key to all units |
Does not have master key to all units |
